Rafael Hernandez
Average: 4.83 stars
Rafael Hernandez's Bio:
Rafael enjoys quality time with his daughter and enjoys watching football, track & field, and action movies. Since 2014, he has built a comprehensive skill set in the garage door industry, specializing in both repairs and installations of new doors. Rafael demonstrates a strong commitment to quality and consistently prioritizes a high level of customer service.
Port Aransas, TX
Product:
Corpus Christi, TX
Received amazing service from Rafael. He explained what was needed and options available. Rafael was able to repair and replaced parts instead of replacing a new door. Rafael was very professional and courteous. My neighbor was impressed with how well my garage is working now. Highly recommend Precision Garage Door Service.
- watson
Thank you for your thoughtful feedback, Susan! Delivering exceptional service to all our customers is at the heart of what we believe in, and we're delighted to hear you noticed the care we put into taking care of our clients. Using our high-quality parts to repair or replace components is an excellent way to ensure your door operates better than ever. As you mentioned, it also eliminates the need to replace the entire door, saving you money in the long run! Thank you for choosing and trusting Precision Garage Door Service of Corpus Christi for your needs. We truly appreciate it! Sincerely, Precision Garage Door Service of Corpus Christi.
,
Great customer service along with in depth product knowledge. Frequent updates on order status and installation plans. Returned all my phone calls and answered all my questions. Finished product exceeded my expectations.
- Timothy Ryan
Thank you for the stellar review, Timothy! At Precision Garage Door Service of Corpus Christi, our goal is to exceed expectations by delivering exceptional service. We’re thrilled to hear that you noticed the difference we strive to make for our valued customers. Your business means so much to us, and we look forward to the opportunity to serve you again in the future. If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. Best regards, The Precision Garage Door Service Team of Corpus Christi
Product:
Kingsville, TX
I discovered my garage door spring was broken Saturday morning at around 0800. I couldn't get out of my garage. I just had back surgery a few months ago and could not fix it myself anymore plus it would have been 4 to 5 days to get replacement spring. I called Precision and they had someone at my home in Kingsville by around 10:00 am. The representative that took my call was professional and efficient. I also wasn't expecting that fast turnaround. The door technician that did the work (Rafael) called me twice before he appeared at my home so I knew when he would arrive. He was professional and first did an inspection. He then provided three options for the repair, some of which included replacing some of the worn parts with new parts. Everything was documented on a computer tablet. I made a decision to go with the Lifetime Warranty option. He had all the required parts in his service van, which looked brand new. The repair and replacements parts were installed was the work was completed within about 2 or so hours. He worked the entire time without interruption and wasn't taking personal cell phone calls like I have seen some of these techs do. It now runs better than it ever did and is a lot quieter and smoother. I would definitely recommend this business if you ever have a garage door issue. It's dangerous to try and fix it yourself, although I have done it before. I was always concerned about safety aspects. They use high quality parts, which is not always the case with some of the replacement springs that are sold on-line or through other companies. I highly recommend this company for your garage door work.
- Patrick M.
Thank you so much for sharing your detailed and thoughtful feedback, Patrick! We are truly honored to have been able to assist you. It’s wonderful to hear that our team, from the initial call to the work completed by Rafael, exceeded your expectations with professionalism, efficiency, and attention to detail. We take great pride in providing swift service and using only high-quality parts to ensure our customers’ safety and satisfaction. We're especially glad to know that your garage door is now running smoother and quieter than ever! Your kind words about Rafael’s work ethic and the overall experience mean the world to us. Thank you for recommending Precision Garage Door Service to others—it’s customers like you who inspire us to do our best every day. If you ever need assistance in the future, we’re just a call away. Best regards, The Precision Garage Door Service Team of Corpus Christi
Product:
Corpus Christi, TX
Professional and courteous. We made an appointment online, they gave us a two hour window, Rafael promptly showed up and had repairs completed within the time frame given. Great job!
- Richard Leal
Thank you for the feedback, Richard! Providing amazing service to all of our customers is part of our core beliefs, so we are happy to hear about your 5-star experience with Rafael and Precision Garage Door Service of Corpus Christi. Thank you for trusting us for your service needs. Sincerely, Precision Garage Door Service of Corpus Christi.
Product:
Corpus Christi, TX
these men when above and beyond their work on my garage door great work guys..........
- Andy Botello
Thank you, Andy, for the stellar review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. We appreciate your business and look forward to serving you in the future! Best regards, Precision Garage Door Service of Corpus Christi
Product:
Rafael Hernandez was great... a pleasure to work with. A true professional in all aspects of the service and service call. With several offices noted in the Corpus Christi area, the limitations in the web based service coordination was a concern. Rafael called as he was preparing to "head my way"... and it was only at that point that I felt comfortable in noting that I was interested in openers for two garage doors... that I lived in a gated community (and provided him with the gate code). A web note and opportunity to provide additional comments about the service call from my perspective would have eliminated my concern until the last minute that I would have a chance to explain the scope of the work I was requesting. Give; Rafael 5 stars.... Online booking needs a little work from my perspective. Even the options below describing service does not allow me to state that I was dealing with two garage doors. I selected Precision based upon reputation and responsiveness. thanks MIKE PARKER
- Michael Parker